By: Tom White
The demands placed on last-mile logistics companies have increased dramatically in recent years. As e-commerce has boomed, delivery volumes have skyrocketed. And today’s consumers have high expectations that packages will be delivered rapidly, at a low cost, and with high transparency.
Senpex Technology has incorporated several innovative processes that leverage artificial intelligence to meet those demands.
“Last-mile logistics is generally considered the least efficient phase of the delivery process,” says Anar Mammadov, CEO of Senpex Technology, an on-demand delivery platform specializing in last-mile logistics services. “As consumer demands have increased, achieving efficiency becomes even more difficult. But by applying artificial intelligence to the process, we have removed the logistics barriers that can keep businesses from growing.”
Senpex Technology’s mobile apps, All-in-One Smart Portal, and a customized integrated delivery option, Advanced Senpex API, automate logistics needs and help businesses scale to new locations. Its AI-based framework lets its technology deploy a unique set of custom parameters and individualized solutions for each client to make shipping more convenient and affordable for businesses of all sizes.
Before launching Senpex, Mammadov spent nearly two decades in software development, working with companies worldwide on enterprise solutions and mobile app design. His goal was to provide companies with fast and efficient last-mile delivery resources by harnessing the power of emerging technology. As he started shaping the solutions Senpex would offer, he quickly realized that AI could play a key role in taking delivery services to the next level.
“Leading organizations in every industry are using artificial intelligence to achieve new levels of efficiency,” Mammadov says. “With AI, data becomes insights that support smarter decision-making. It provides the potential to transform every process into an intelligent process, driving enhanced levels of performance and profitability.”
Leveraging AI to Optimize Delivery Routes
Efficient delivery requires efficient routing. Every delay caused by traffic, weather conditions, or lacking familiarity with local roads adds minutes to deliveries and extra costs to logistics companies.
Senpex relies on AI-driven route optimization to ensure efficient deliveries. Its system analyzes all relevant data, including pick-up and delivery locations, customer availability, and typical traffic patterns, to determine the optimal route for satisfying all conditions.
Senpex’s system also helps optimize routes by monitoring relevant real-time conditions. If weather, traffic, or other evolving issues affect routes, the system recalibrates and updates drivers with new instructions.
“Miles and minutes are two of the important metrics in the last-mile delivery space,” Mammadov says. “Even small efficiency gains in this area can result in significant savings as delivery volumes increase. AI helps us achieve those gains, which keeps costs down for us and our customers.”
Leveraging AI to Improve Customer Service
Providing excellent customer service is another component of last-mile logistics that becomes more challenging as delivery volume grows. The delivery process slows down if orders are not processed quickly and precisely.
As Mammadov explains, Senpex addresses this issue by leveraging AI-powered sales reps to receive and process their orders.
“Our AI bots engage with clients to provide the same service a human sales rep would,” he shares. “They obtain all the important details to help guide customers through the order process, automatically calculate and communicate pricing, and follow up with payment instructions and a tracking link.”
Leveraging AI to improve decision making
Senpex recently announced a partnership with premier data and AI solutions provider EtaVista to elevate its capabilities even further. The partnership’s main goal is to use EtaVista’s advanced AI analytics platform to empower predictive analytics.
“We’re gaining powerful new tools that allow us to automate the complex decision-making processes that play into last-mile logistics,” Mammadov reports. “Now we can use AI to tap into predictive analytics, allowing us to anticipate delivery trends and optimize driver performance. More efficient logistics management will better meet our customers’ needs.”
To stay competitive in today’s business landscape, businesses must provide fast and affordable deliveries. Senpex provides businesses with the solutions to meet those demands, constantly improving their service by integrating the latest technology tools.
Published by: Josh Tatunay
